Privacy Policy
Your privacy matters. This policy explains how Sriya Digital Solutions collects, uses, stores, and protects your personal information. Fully compliant with Razorpay's data security requirements and Indian privacy laws.
Read PolicyPrivacy Policy & Data Protection
Last Updated: January 2026
At Sriya Digital Solutions (a unit of Dot Technologies, Estd. 2009), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of information when you use our digital marketing services, website, and any related interactions, in full compliance with the Razorpay payment gateway requirements and applicable Indian laws.
1. Information We Collect
We collect information to provide better services to our clients. The types of information we collect include:
- Personal Identification Information: Name, email address, phone number, company name, billing address, and any other details you provide during registration or service usage.
- Payment Information: When you make payments via Razorpay or other gateways, we collect transaction details, billing address, and payment method. We do not store full credit/debit card details; these are securely handled by Razorpay.
- Usage Data: Information about how you interact with our website, SMS/WhatsApp campaigns, and other services (e.g., delivery reports, open rates, click-through rates).
- Technical Data: IP address, browser type, device information, and cookies to improve user experience.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our digital marketing services (Bulk SMS, WhatsApp Marketing, RCS, IVR, SEO, Web Development).
- To process transactions and send you order confirmations via email or SMS.
- To communicate with you about your account, service updates, promotions, and relevant offers.
- To comply with legal obligations, resolve disputes, and enforce our terms of use.
- To analyze usage trends and optimize our service delivery.
3. Razorpay Compliance & Payment Data Security
We use Razorpay as our primary payment gateway. All payment transactions are processed through Razorpay's secure platform, which is PCI-DSS compliant. We do not store any sensitive payment credentials (e.g., CVV, full card numbers) on our servers. You acknowledge that payment information is subject to Razorpay's privacy policy and terms. We ensure that:
- All payment pages are encrypted with SSL/TLS.
- We do not share your payment details with any third party except as required for transaction processing.
- We maintain logs of transactions for reconciliation and fraud prevention as per RBI guidelines.
Secure Payments with Razorpay
All payments on our platform are processed via Razorpay, which is certified with PCI DSS Level 1 compliance. Your financial data is never stored on our servers and is transmitted directly to Razorpay's secure environment.
4. Data Retention & Security
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We implement robust security measures including encryption, access controls, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:
- Service Providers: With trusted partners who assist us in operating our website, conducting business, or servicing you (e.g., SMS gateways, email providers, analytics) – all under strict confidentiality agreements.
- Legal Compliance: If required by law, court order, or government regulation, we may disclose your information.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred, with prior notice.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. However, disabling cookies may affect some functionalities.
7. Your Rights & Choices
You have the right to access, correct, update, or delete your personal information at any time. You may also opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly. To exercise these rights, please email us at support@dottechnologies.in.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at:
Sriya Digital Solutions
Durgapur, West Bengal, India
Email: support@dottechnologies.in
Phone: +91 9933919217
Legal Basis & Compliance
This Privacy Policy is drafted in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the proposed Digital Personal Data Protection Act, 2023. We also adhere to the guidelines set by TRAI for communication services.
This Privacy Policy is effective as of January 2026 and supersedes all previous versions.
Privacy Questions?
If you have any concerns about your privacy or wish to exercise your data rights, please reach out to our privacy team.
Trusted Digital Marketing Services
We respect your privacy and are committed to transparent data practices. Explore our services backed by secure payments via Razorpay.