Refund & Cancellation Policy
Clear and transparent refund and cancellation terms for Sriya Digital Solutions' digital marketing services. Fully compliant with Razorpay payment gateway requirements and Indian consumer protection laws.
Read PolicyRefund & Cancellation Policy
Last Updated: January 2026
At Sriya Digital Solutions (a unit of Dot Technologies, Estd. 2009), we are committed to providing high-quality digital marketing services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for our services. Please read this policy carefully before making any purchase. By using our services, you agree to the terms set forth in this policy.
1. General Refund Policy
We strive to ensure complete customer satisfaction with our services. However, due to the nature of digital marketing services and the involvement of third-party networks and operators, our refund policy is as follows:
- No Refund Policy: All purchases of SMS credits, WhatsApp credits, and other digital marketing services are final and non-refundable unless otherwise stated in a separate written agreement.
- Credits purchased for SMS, WhatsApp, RCS, IVR, or any other service are non-transferable and non-refundable.
- We do not provide refunds for undelivered messages as delivery is subject to network conditions, recipient device availability, and other factors beyond our control.
- Service fees for setup, configuration, or customization are non-refundable once the service has been initiated or delivered.
2. Razorpay Payment Compliance
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. By using our services, you acknowledge and agree to the following payment and refund terms:
- Payment Authorization: You authorize us to charge the applicable fees to your chosen payment method through Razorpay.
- Transaction Records: All transactions are recorded and maintained in compliance with RBI guidelines. You may request transaction details from us at any time.
- Dispute Resolution: In case of any payment disputes, you agree to first contact us directly to resolve the issue before initiating a chargeback or dispute with Razorpay.
- Chargeback Policy: Unauthorized chargebacks will result in immediate suspension of your account and services. You will be liable for any fees, penalties, or costs incurred by us as a result of such chargebacks.
Secure Payments via Razorpay
All transactions are processed through Razorpay's secure platform. We do not store any credit/debit card details, CVV, or sensitive payment information on our servers. Refunds, if applicable, will be processed through Razorpay and may take 5-7 business days to reflect in your account.
3. Credit Validity & Expiry
Our services operate on a prepaid credit system. Please note the following regarding credit validity:
- SMS credits, WhatsApp credits, and other service credits have a validity period as specified at the time of purchase.
- Unused credits will expire after the validity period and will not be carried forward or refunded.
- No refunds will be issued for expired or unused credits.
- Credits cannot be transferred between accounts or users.
4. Service Cancellation
You may cancel your subscription or service at any time. Please review the following cancellation terms:
- Prepaid Services: You may cancel your service at any time by contacting our support team. No refunds will be provided for any unused portion of prepaid services.
- Subscription Services: For monthly or annual subscription services, you may cancel your subscription before the next billing cycle to avoid future charges. No refunds will be provided for the current billing period.
- Setup Fees: Any setup fees, customization charges, or one-time service fees are non-refundable once the work has commenced or been delivered.
- Account Termination: We reserve the right to terminate or suspend your account and services at any time for violation of our Terms of Service or applicable laws. In such cases, no refunds will be issued.
5. Refund Process
In the rare event that a refund is approved, the following process will be followed:
- Refund requests must be submitted in writing to our support team at support@dottechnologies.in.
- Approved refunds will be processed through Razorpay within 5-7 business days.
- Refunds will be credited to the original payment method used for the transaction.
- Any transaction fees, gateway charges, or processing fees incurred during the original payment will be deducted from the refund amount.
- We reserve the right to refuse refunds if we suspect fraudulent activity or misuse of our services.
6. Exceptions & Special Cases
In certain exceptional circumstances, we may consider refunds on a case-by-case basis:
- Service Outages: If we experience a significant service outage that affects your ability to use our services, we may, at our sole discretion, provide a pro-rata credit or refund.
- Duplicate Payments: In the event of an accidental duplicate payment, we will refund the duplicate amount after verification.
- Unauthorized Transactions: If you believe there has been an unauthorized transaction on your account, please contact us immediately. We will investigate and take appropriate action.
Important Notice
All refund decisions are at the sole discretion of Sriya Digital Solutions. We are not responsible for any losses, damages, or inconvenience caused by the non-delivery or delayed delivery of messages due to network issues, operator constraints, or other technical factors.
7. Chargeback & Dispute Policy
We take payment disputes seriously and expect our customers to resolve issues directly with us before initiating any chargebacks:
- Please contact our support team at support@dottechnologies.in to resolve any billing or service issues.
- If you initiate a chargeback without first contacting us, we will suspend your account and services immediately.
- You will be responsible for any fees, penalties, or costs incurred by us as a result of the chargeback.
- We reserve the right to pursue legal action for fraudulent chargebacks.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.
9. Contact Information
If you have any questions, concerns, or requests regarding this Refund & Cancellation Policy, please contact us:
Sriya Digital Solutions
Durgapur, West Bengal, India
Email: support@dottechnologies.in
Phone: +91 9933919217
Legal Compliance
This Refund & Cancellation Policy is drafted in compliance with Indian laws, including the Consumer Protection Act, 2019, and RBI guidelines on digital payments. We are committed to fair and transparent business practices.
This Refund & Cancellation Policy is effective as of January 2026 and supersedes all previous versions.
Need Help with Refund?
If you have any questions about our refund or cancellation policy, or need assistance with a transaction, please reach out to our support team.
Start Your Digital Marketing Journey
Now that you understand our refund and cancellation policy, let's work together to grow your business with our trusted digital marketing solutions.